F.A.Q.

How much does shipping cost?

All our items are shipped out separately unless you buy two or more of the same thing. Anything with a price on our site comes with FREE SHIPPING. 

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.

If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.

How long does delivery take?

Products: Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-5 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@Enlightenedtree.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

 

Do you deliver products internationally?

EnlightenedTree successfully ship A LOT of products worldwide each day. We have many happy customers in every corner around the world!

occasionally we may have to cancel an order we are unable to send out due to prohibitive shipping sots to some areas of the world but we always try to ensure our products are available to everyone.

 

 

I've placed an order with multiple items recently, can I combine them into one package? 

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… They will get to you! :-)

 

 

How secure is my personal information?

EnlightenedTree adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

 

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